Delivery & Returns
Delivery information
We aim to dispatch your delevivery within 1-3 working days. Our shipment is handled by DAO. Shipping time is between 1-3 working days. Delivery time outside Denmark will be longer. When your purchase has been packed specially for you, an email will be send to you with further shipping information and a tracking number. With that number, you are able to trace your purchase. All our orders are shipped from Copenhagen, Denmark.
DAO home: shipped to your private registered address. The price for this DAO home is 50DKK.
DAO Pick-up: shipped to a local post office, by your own choice. The price of DAO pick-up is 40DKK
If your order amount is more than 599DKK, you will receive free shipping on your order.
Pick-up orders is not an option yet, unless you have a special agreement, for that, contact By Nine support.
Did you not receive your order, or do you have any unanswered questions regarding your order. Please contact By Nine Support.
Requirements for return
The customer has the right to return products within 30 days from delivery. The product must be new and unused. It is not possible to receive a refund for any used products, or if not returned within 30 days after delivered. The shipping cost of returns are not covered by By Nine. Shipping cost for returns is 50DKK. In case of a refund, the original shipping cost will not be refunded to the customer.
Refunds
The payment will be to the registered card from the order, due to safety reasons. All prices stated on the online-shop are either in DKK or EURO. The 25% Danish VAT is included.